KALYAN KONDISETTY; MANAS RANJAN PANDA; CHANDAN JNANA MURTHY. Customer Experience Enhancement in Omnichannel Banking Using Reinforcement Learning. Los Angeles Journal of Intelligent Systems and Pattern Recognition, Los Angeles, USA, v. 3, p. 565–600, 2023. Disponível em: https://lajispr.org/index.php/publication/article/view/93.. Acesso em: 7 mar. 2026.